IT User Support
Whether you need fully outsourced IT support or specific services to complement your in-house team we can find a package to meet your needs.
For maximum value, our IT Support Packages provide a complementary mix of essential services including strategy, support, security applications and management reporting. Some example support packages are shown below.
We can IT Support you!
Foundation Support Plan
Core Services
- Helpdesk Support (Mon - Fri 8AM - 6PM)
- Endpoint Security (PC AntiVirus + Patch Management)
- Email Security (Mailbox AntiVirus + AntiSpam)
Added Value
- Annual Strategy Meeting
- Standard web hosting package
- Next Business Day Onsite Response (Chargeable)
- Virus Removal Labour Guarantee
- Preferential T&M Rates
- Foundation Reporting Package (Asset Register, Incident Report, Basic Health & Security Report)
Primetime Support Plan
Core Services
- All the Services of the Foundation Plan plus...
- Backup and Disaster Recovery
Added Value
- All the Added Value of the Foundation Plan plus...
- Six-monthly Strategy Meetings
- Data Recovery Labour Guarantee
- Primetime Reporting Package (Foundation Reports plus Enhanced Heath & Security Report)
Premium Support Plan
Core Services
- All the Services of the Primetime Plan plus...
- Inclusive Onsite Support
Added Value
- All the Added Value of the Primetime Plan plus...
- Quarterly Strategy Meetings
- Premium Reporting Package (Primetime Reports plus Advanced Heath & Security Report)
